confirmed the cause of missing My Business reviews, an issue that may not be resolved any time soon.
Several weeks ago SEOs began to noticeMy Business reviews were going missing.
In some cases it was only one or two reviews that disappeared, in other cases, all of a business’s reviews vanished.
Those who reached out toabout the missing reviews were told it’s a bug that’s getting worked on.
Apparently, the issue is unrelated to the other recent bug with My Business where listings were getting suspended after adding shortnames.
There has since been an update fromwhich sheds some light onto the reason why reviews are going missing.
Why Are Reviews Disappearing?
some new information about the reviews issue.reached out to local search expert, Joy Hawkins, with
The company says legitimate reviews were inadvertently removed from business listings during’s efforts to remove fake reviews.
Here’s’s full statement:
“In our ongoing efforts to remove fake reviews from Maps, we’ve experienced an increase in reviews being removed from businesses. We are inspecting our tools and systems to ensure that any legitimate reviews are reinstated.”
What does this mean?
If you take it at face value – legitimate reviews were accidentally removed and they may or may not be restored.
Hawkins has a different interpretation, believing that the reviews won’t be coming back.
“In my experience, whenadjusts something that automatically removes reviews across tons of listings algorithmically, they do not restore these since they were removed intentionally.”
Time will tell whether the issue gets resolved. In the meantime there’s nothing businesses can do as the problem is all on’s end.